IT Certification and Training Blog

Troubleshooting Techniques

Posted by Kelson Lawrence on Jul 31, 2013 8:49:00 AM

By James Hanback

We live in a hurry-up world.

There's the person behind you in traffic who leans on the horn if your brake lights don't go dark during the nanosecond that the traffic light is transitioning from red to green. There's the one behind you in the self-checkout lane who does the heavy sigh and eye roll bit because you must take the time to dislodge your rewards card from your wallet so you can start scanning your groceries (you knew you should have installed that rewards card app on your smart phone). Oh, and then there's the person who blows past you at the speed of light on a single-lane stretch of highway only to find you puttering up behind them at the next clogged intersection. You no doubt chuckle quietly to yourself as you await the go signal on such an occasion because you know that you've covered the same amount of distance and arrived at a simultaneous point with the speed demon, but at a lower fuel cost.

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Tags: troubleshooting techniques, bottom up, top down, divide and conquer, James Hanback, OSI network model